Community Operations Lead Web3 · Fintech · iGaming 10+ years

Daria
Tymoshenko

She builds the operational infrastructure that allows community teams to scale without breaking. Not just engagement and moderation, but the systems underneath: automation pipelines, escalation logic, crisis protocols, and team structures designed to run independently.

350K+ Community members scaled
95% Support load automated
30+ Countries reached
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The work

Built to run without you in the room.

The distinguishing factor: systems that transfer ownership, not dependencies that require ongoing management.

I build the operational infrastructure that allows community teams to scale without breaking. Not just engagement and moderation, but the systems underneath them: automation pipelines, escalation logic, crisis protocols, and team structures designed to run independently.

My background spans Web3, fintech, and iGaming, industries where community operations carry real regulatory, financial, and reputational risk. I am hired to design systems once and have them keep working for years, not to manage day-to-day chat moderation indefinitely.

What sets my work apart is the combination of three things rarely found together: deep community operations experience, hands-on technical automation skills — n8n, Supabase, AI integrations — and a track record of transferring full ownership to internal teams so leadership time is freed up permanently.

Expertise

Core competencies

Scale
Community Operations at Scale

Multi-platform management across Discord, Telegram, X, and Reddit. Multi-timezone coverage across APAC, EMEA, and the Americas. Programs built for communities ranging from 4,000 to 350,000+ members.

Technical
Automation Infrastructure

n8n workflow design, Supabase-backed tracking systems, AI-powered FAQ and triage tools, integration with Zendesk and Freshdesk. I build the systems, not just request them from engineering.

Risk
Crisis and Risk Management

Anti-scam and anti-FUD protocols, incident response playbooks, real-time escalation frameworks. Zero-incident handling of 15,000+ new users within 30 hours during a major exchange listing.

Leadership
Team Architecture

Hiring funnels from 10,000+ applicants to long-term moderator teams with multi-year retention. Onboarding systems that cut ramp-up time from two weeks to 72 hours.

Selected work

Case studies

95%Manual handling eliminated
250+Requests/hour automated
0Additional headcount
The problem

The client's support relied almost entirely on manual processing. At peak hours, response times degraded sharply, moderators burned out on repetitive tickets, and there was no structured escalation logic separating routine requests from cases requiring human judgment.

What I built
  • Architected a full automation layer using n8n, integrated directly with the client's internal support system
  • Built AI-assisted triage and FAQ resolution workflows to handle the highest-volume request types automatically
  • Designed automated escalation logic so that only genuinely complex cases reached a human moderator
  • Built Supabase-backed tracking to maintain visibility and auditability across the automated pipeline
  • Documented the complete system so internal teams could maintain and extend it without ongoing involvement
This automation layer was one component of a comprehensive six-month community and support operations strategy. The system is in active operation. Additional components have been handed off to the client's internal departments for execution.
0Incidents escalated
95%+Sentiment maintained
100%New user retention
Response actions
  • Activated additional moderators within the first two hours, scaling the team from 6 to 9
  • Built and pinned an emergency FAQ across all channels within 30 minutes of identifying the issue
  • Ran a live Twitter Space to address questions in real time and reduce panic-driven messaging
  • Published transparent status updates every two hours during the highest-intensity period
  • Created a visual explainer guide and short video tutorial to reduce repeat questions at scale
  • Coordinated directly with exchange partners on verification delays affecting users
Lasting output

Documented the top 50 recurring questions into a permanent playbook used for all future high-growth events.

90%Retention at 3 years
72hOnboarding time
10K+Applicants reviewed
System design
  • Designed a four-stage hiring funnel: public application, scenario-based testing, a paid trial week, 72-hour intensive training
  • Personally screened from 10,000+ applicants down to a final team of 9 long-term moderators
  • Built a retention strategy including fair regional pay bands, career progression paths, and monthly one-on-ones
  • Reduced onboarding time from two weeks to 72 hours through a structured playbook and senior mentorship pairing
At handover

Zero burnout-related departures in the final 18 months at IoTeX. Zero turnover at the point of handover. The team structure continued to operate without modification.

Web3 · Crisis Response
Neutralizing a coordinated FUD attack within 48 hours

When a competitor project launched a coordinated reputation attack across Reddit, X, and Discord, I led a four-phase response: rapid detection, a fact-based counter-narrative, direct platform reporting, and a community leadership AMA. Sentiment recovered within 48 hours. The attack backfired publicly once exposed as coordinated.

Legal Services · Operations
Scaling operational infrastructure in a high-compliance environment

As Operations Lead for an international legal and business services firm, I designed end-to-end client delivery systems supporting 160+ engagements. Results: 98% first-submission approval rate against a 65% market average, 50% faster registration timelines, 60% of documentation workflows automated.

Technical stack

Working toolset

I build with the same tools my engineering and operations counterparts use, which is part of why I can design systems rather than only request them.

n8n Supabase Zendesk Freshdesk Discord API Telegram Bot API GitHub Cursor Cloudflare Notion Google Analytics 4 Zapier Make
Background

Experience

Apr 2025 — Present
Lavatti
Director of Community Operations
Building autonomous community and support operations infrastructure for high-growth Web3, fintech, and gaming platforms.
Feb 2025 — Present
Lavatti
Operations Lead
End-to-end client delivery systems for an international legal and business services firm. 98% first-submission approval rate, 60% documentation automation.
Aug 2021 — Feb 2025
IoTeX
Community Manager
Scaled and operated global community infrastructure for a Web3 DePIN protocol across 30+ countries. Grew from 4,000 to 350,000+ members. Built the moderator team and support systems still in operation today.
Jul 2018 — Aug 2021
IoTeX
Brand Ambassador
Regional community operations and localization across Russian and German markets.
Dec 2015 — Jun 2021
Karuna Development
Project Manager
Delivered 45+ international consulting projects across Eastern Europe and CIS markets.

Full history on LinkedIn.

Let's talk
Daria
Tymoshenko

Open to Head of Community, Community Lead, and Community Operations roles at companies that need someone to build lasting infrastructure, not manage day-to-day chat. Based remotely, available globally.

Book a Call daria@lavatti.com LinkedIn